Privacy Policy

1. Introduction

Refund Finder is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect the personal information you provide when using our website and eligibility assessment service.

Refund Finder operates as a referral and eligibility-check service managed by JJS Sales Ltd, a marketing company that facilitates introductions between individuals and qualified tax specialists.

JJS Sales Ltd acts as the data controller for the personal information collected through this website.

If you have any questions about this policy or how your information is handled, you can contact us at:

Email: [email protected]
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE

2. Information We Collect

When you use our eligibility checker or submit a form on our website, we may collect the following information:

• Name
• Email address
• Phone number
• Employment status
• Income range
• Information relating to potential work-related expenses
• Any additional information you choose to provide

We may also collect limited technical data such as IP address and browser information for security and website functionality.

3. How We Use Your Information

Your personal information is used for the following purposes:

• To assess your potential eligibility for a tax refund review
• To contact you regarding your eligibility assessment
• To connect you with a qualified tax specialist or accountant where appropriate
• To improve our website and services
• To maintain security and prevent fraud

4. Sharing Your Information

Where appropriate, your information may be shared with qualified tax specialists or accountancy professionals for the purpose of reviewing your eligibility and assisting with a potential tax refund claim.

These professionals operate independently and will conduct their own assessment before determining whether they can assist you further.

Refund Finder and JJS Sales Ltd may receive an introducer or referral fee where a case is accepted for review by a partner firm.

Your personal information will not be sold to third parties for marketing purposes.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – When you voluntarily submit your information through our website.

Legitimate Interest – For the purpose of assessing eligibility and facilitating a potential introduction to a tax specialist where appropriate.

6. Contact From Our Team or Partners

If you submit your details through our website, Refund Finder, JJS Sales Ltd, or a partner tax specialist may contact you to discuss your eligibility assessment.

Contact may be made via:

• Telephone
• Email
• SMS where appropriate

Calls may originate from a number beginning with 01228 or from a partner firm reviewing your eligibility.

7. Data Retention

We retain personal information only for as long as necessary to:

• Assess eligibility
• Facilitate a referral where appropriate
• Comply with legal or regulatory obligations

In most cases, data will not be retained for longer than 24 months unless required for legitimate business or legal reasons.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain types of processing
• Withdraw consent where consent is relied upon

Requests can be made by contacting us using the details provided above.

9. Complaints

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner's Office

Website: https://ico.org.uk

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, or loss.

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes to our services or legal requirements. The latest version will always be available on this website.